Contact & Complaints Policy

Use the Contact page at /contact for general enquiries. Sales-related questions can be sent to your assigned Sales Representative from your dashboard.

Submit complaints in writing via /contact, including your name, account email, and a clear description of the concern. Attach any supporting evidence.

Acknowledgement within 3 business days. Formal decisions within 10 business days for most complaints, longer where an investigation is required.

If you are not satisfied with the initial response, you may request escalation to the Executive Director's office.